1. Introduction

Welcome to 2NDU.ai ("Platform"), a product of CreatiqAI ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot platform and related services. By using 2NDU.ai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Account Information

• Name, email address, and phone number
• Login credentials (passwords are encrypted and never stored in plain text)
• Billing and payment information (processed through secure third-party providers)

Usage Data

• Chatbot configurations, prompts, and settings you create
• Conversation logs between your chatbots and your customers
• WhatsApp session data and message metadata
• Analytics data such as message volumes, response times, and engagement metrics

Technical Data

• IP address, browser type, and device information
• Cookies and similar tracking technologies
• Log files and usage patterns

3. How We Use Your Information

• To provide, operate, and maintain the 2NDU.ai platform
• To process your chatbot configurations and deliver AI-powered responses
• To manage your account, subscriptions, and billing
• To improve our platform, features, and user experience
• To communicate with you about updates, support, and promotional offers
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our terms

4. Data Storage & Security

Your data is stored on secure cloud infrastructure provided by Supabase (powered by AWS). We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Row-level security policies on all database tables
• Regular security audits and monitoring
• Access controls and authentication mechanisms

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — Database hosting, authentication, and file storage
• OpenAI / Google Gemini — AI processing for chatbot responses and media analysis
• WhatsApp (Meta) — Messaging integration for chatbot delivery
• Stripe / Payment Providers — Secure payment processing

These third-party services have their own privacy policies governing how they handle your data. We encourage you to review their policies.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• With third-party service providers who assist in operating our platform (as listed above)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of CreatiqAI, our users, or others
• In connection with a merger, acquisition, or sale of assets (with prior notice)

7. Your Rights

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal retention requirements)
• Export — Request a portable copy of your data
• Opt-out — Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address provided below.

8. Cookies

We use essential cookies to maintain your login session and platform preferences. We do not use third-party advertising or tracking cookies. By using our platform, you consent to the use of essential cookies.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Conversation logs and chatbot data are retained according to your subscription plan settings. Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

10. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: