1. Overview

This Refund Policy applies to all purchases made on 2NDU.ai ("Platform"), a product of CreatiqAI. We want you to be satisfied with our services. If you are not, this policy outlines the conditions under which refunds may be issued.

2. Subscription Plans

Monthly Subscriptions

• You may cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of your current billing cycle
• No partial refunds are provided for unused days within a billing period
• Refund requests within 7 days of initial purchase may be considered on a case-by-case basis

Annual Subscriptions

• Refund requests within 14 days of purchase are eligible for a full refund
• After 14 days, refunds are prorated based on the remaining months, minus a 10% administrative fee
• No refunds after 3 months of use

3. Credits & Add-ons

• Purchased credits (e.g., AI message credits, WhatsApp message credits) are non-refundable once added to your account
• Promotional or bonus credits are non-refundable and may have an expiry date
• Add-on features or one-time purchases are non-refundable after activation

4. Exceptions

Refunds may be granted outside the standard policy in the following cases:

• Service outage — Extended platform downtime (over 24 consecutive hours) caused by us, not third-party services
• Duplicate charges — Accidental double billing will be refunded immediately upon verification
• Unauthorized transactions — Charges made without your consent will be investigated and refunded if confirmed
• Technical issues — If a critical feature you paid for is unavailable and cannot be resolved within a reasonable timeframe

5. How to Request a Refund

To request a refund, please:

1. Contact our support team via email or WhatsApp (details below)
2. Provide your account email, the transaction details, and reason for the refund
3. Include any relevant screenshots or documentation

We aim to respond to all refund requests within 3 business days.

6. Refund Processing

• Approved refunds will be processed within 5-10 business days
• Refunds are issued to the original payment method used for the purchase
• Processing times may vary depending on your bank or payment provider
• You will receive an email confirmation once the refund has been processed

7. Account Termination

If your account is terminated due to a violation of our Terms & Conditions, no refund will be issued for any remaining subscription period or unused credits.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

9. Contact Us

For refund requests or questions about this policy, please contact us: